Methodology

Workshops with key personnel

Best practices awareness

Follow up sessions

Workshops with key personnel

• Working with INMAR key personnel , by interview, observation, and from any existing documentation, establish the flow of the current processes employed
• Identify critical processes that have direct impact on INMAR IS operations.
• Assess current process effectiveness and efficiency against best practices.
• Comparison of the IT Service Management function and responsibilities across its services and interfaces (internally and externally) compared to best practices.
• Devlopment of policies and procedures Tailored for INMAR processes and operations

Best practices awareness

• Build understanding of key principles, models and best practices applied to effective IT service management.
• Provide observations and recommendations to realistically bridge the process gap via implementing relevant best practice processes.
• Enhance the Awareness in IT security operations

Follow up sessions

• Ensure that personnel are consistently able to adhere to the SOPs
• Establish the maturity level of service management processes .